Job Description:
Clinic Services Representative
Staffing Resource Pool
Seattle, WA
Per Diem
Variable Hours
Competitive Salary + DOE
Located in Seattle, WA, Virginia Mason Medical Center is an internationally recognized leader in the continuous improvement of health care. With an extensive list of awards and distinctions that includes our recognition as a Leapfrog Top Hospital of the Decade; Virginia Mason offers you the opportunity to partner with exceptionally talented peers at every level.
You will contribute to the strength of our Team Medicine approach to collaborative medicine and benefit from the changes enacted through our Virginia Mason Production System—a model that has transformed health care by providing patients with easier access to care, reducing errors, and continuously innovating patient safety and quality that has been adopted by other organizations here and abroad. Join us, and find out how many ways Virginia Mason offers you the chance to focus on what really matters—our patients.
This position facilitates and coordinates the daily activities of the section to ensure that each patient feels respected, welcome and comfortable. This position assists providers in administering health care through telephone triage, appointment scheduling, rooming patients, managing and communicating daily schedules, ensuring revenue capture is complete/timely, and communicating test results and patient concerns in an efficient and timely manner.
1. Schedules new and follow-up appointments utilizing VM department specific systems, special procedures and tests, updates insurance, confirms codes, explains tests or procedures and requests or submits referrals. Reminds patients of upcoming appointments by phone or by preparing computer-generated "recall" letters.
2. Triages patient's emergent, urgent or routine concerns/problems. Refers to physician (RN/PA/ARNP) as necessary; explains to patient what follow-up to expect or what actions to take; conveys clear and complete information to providers.
3. Facilitates patient flow and rooming through taking medical histories, vital statistics, and obtaining last visit notes and/or lab results. Maintains provider's daily schedule and communicates changes as necessary. Alerts provider to urgent messages and assists in keeping provider on schedule. Keeps patients informed regarding delays.
4. Informs patients of test results per section protocol and maintains filing of test results.
5. Manages information such as filing, pharmacy refill line, fax, copier, release and receipt of records & x-rays, quality checks on charge slips and sorts mail and other communications. Coordinates DME delivery/return as necessary.
6. Maintains stock, cleans and organizes exam rooms; maintains patient education materials; cleans/sterilizes equipment as needed; provides safe environment for patients, staff and others.
This position requires a minimum of one year experience in a health care setting, related education or equivalency and demonstrated customer service and/or patient care skills. Also requires demonstrated organization, interpersonal communication and basic computer skills. A High School diploma or equivalency is required. In addition, incumbents must demonstrate problem-solving and prioritization skills in order to manage multiple tasks successfully throughout the day.
Prefer proficiency in VM computer systems (IBM scheduling, Groupwise, RMS & Internet Explorer). Also prefer demonstrated knowledge of medical terminology and third-party payor requirements. Demonstrated basic clinical skills and telephone skills preferred.
Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes comprehensive compensation and benefits, continuing education and support, and the opportunity to live in one of the country’s most livable cities, you will find that an opportunity with Team Medicine is one worth taking.
For more information or to apply online visit our website at jobs.VirginiaMason.org. We are an equal opportunity/affirmative action employer.
Clinic Services Representative
Staffing Resource Pool
Seattle, WA
Per Diem
Variable Hours
Competitive Salary + DOE
Located in Seattle, WA, Virginia Mason Medical Center is an internationally recognized leader in the continuous improvement of health care. With an extensive list of awards and distinctions that includes our recognition as a Leapfrog Top Hospital of the Decade; Virginia Mason offers you the opportunity to partner with exceptionally talented peers at every level.
You will contribute to the strength of our Team Medicine approach to collaborative medicine and benefit from the changes enacted through our Virginia Mason Production System—a model that has transformed health care by providing patients with easier access to care, reducing errors, and continuously innovating patient safety and quality that has been adopted by other organizations here and abroad. Join us, and find out how many ways Virginia Mason offers you the chance to focus on what really matters—our patients.
This position facilitates and coordinates the daily activities of the section to ensure that each patient feels respected, welcome and comfortable. This position assists providers in administering health care through telephone triage, appointment scheduling, rooming patients, managing and communicating daily schedules, ensuring revenue capture is complete/timely, and communicating test results and patient concerns in an efficient and timely manner.
1. Schedules new and follow-up appointments utilizing VM department specific systems, special procedures and tests, updates insurance, confirms codes, explains tests or procedures and requests or submits referrals. Reminds patients of upcoming appointments by phone or by preparing computer-generated "recall" letters.
2. Triages patient's emergent, urgent or routine concerns/problems. Refers to physician (RN/PA/ARNP) as necessary; explains to patient what follow-up to expect or what actions to take; conveys clear and complete information to providers.
3. Facilitates patient flow and rooming through taking medical histories, vital statistics, and obtaining last visit notes and/or lab results. Maintains provider's daily schedule and communicates changes as necessary. Alerts provider to urgent messages and assists in keeping provider on schedule. Keeps patients informed regarding delays.
4. Informs patients of test results per section protocol and maintains filing of test results.
5. Manages information such as filing, pharmacy refill line, fax, copier, release and receipt of records & x-rays, quality checks on charge slips and sorts mail and other communications. Coordinates DME delivery/return as necessary.
6. Maintains stock, cleans and organizes exam rooms; maintains patient education materials; cleans/sterilizes equipment as needed; provides safe environment for patients, staff and others.
This position requires a minimum of one year experience in a health care setting, related education or equivalency and demonstrated customer service and/or patient care skills. Also requires demonstrated organization, interpersonal communication and basic computer skills. A High School diploma or equivalency is required. In addition, incumbents must demonstrate problem-solving and prioritization skills in order to manage multiple tasks successfully throughout the day.
Prefer proficiency in VM computer systems (IBM scheduling, Groupwise, RMS & Internet Explorer). Also prefer demonstrated knowledge of medical terminology and third-party payor requirements. Demonstrated basic clinical skills and telephone skills preferred.
Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes comprehensive compensation and benefits, continuing education and support, and the opportunity to live in one of the country’s most livable cities, you will find that an opportunity with Team Medicine is one worth taking.
For more information or to apply online visit our website at jobs.VirginiaMason.org. We are an equal opportunity/affirmative action employer.